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H2Ocean®'s Customer Satisfaction Guarantee

 At H2Ocean®, LLC (“H2Ocean®”), we stand behind our products and quality controls.  If for any reason you are not satisfied with an H2Ocean® product you purchased from us or one of our authorized sellers in the United States, you may request a refund or replacement product within 60 days of the date of purchase. 

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the H2Ocean® 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.  The Guarantee is also limited to original, end-user purchasers in the United States.

How To Claim The Guarantee

To submit a Guarantee request, please contact us at [email protected] or call 866-420-2326 and have available information regarding where and when you purchased your product, and the reason you are unsatisfied with the product.  You may be asked to mail your H2Ocean® product and proof of purchase to:


7938 SW Jack James Drive

Stuart, FL 34997

You may also be asked to submit photos of your product or its packaging or provide other information to assist H2Ocean® in processing your request.

You must submit your Guarantee request within 60 days of the date of original purchase.  Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

Guarantee Guidelines

H2Ocean® reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where H2Ocean® concludes that the purchaser has abused the H2Ocean® 60-Day Satisfaction Guarantee. H2Ocean® may amend or terminate the H2Ocean® 60-Day Satisfaction Guarantee at any time without notice.   

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at [email protected] or call 866-420-2326.

Effective: May 15, 2023



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